CUSTOMER CARE
Refund and Returns Policy
At Mallwears, we aim to provide a clear and professional returns process. If you would like to request a return or refund, please review the policy below before contacting our support team.
Business Information
- Business name: K STARTING TRADING LTD
- Company number: 16363211
- Business address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Support email: support@mallwears.com
- Phone / WhatsApp: +44 7429 913806
- Business hours: Monday to Friday, 9:00 AM – 4:00 PM (UK time)
Return Window
Return requests may be submitted within 30 days of delivery. Requests submitted after this period may not be accepted.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging where applicable. Items must be returned with all original parts, accessories, and included components. We reserve the right to decline returns that do not meet these conditions.
How to Request a Return
To request a return, please contact our support team at support@mallwears.com and include your order number together with the email address used at checkout.
If your return request is approved, we will provide return instructions, including the applicable return address where required. Items should not be returned without prior authorization from our support team.
Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless the return is approved due to our error or a confirmed product issue.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Your message should include your order number, a brief explanation of the issue, and clear photos of the item and packaging.
If the issue is confirmed, we will review the appropriate resolution, which may include a replacement, refund, or another suitable solution.
Return Inspection and Approval
Once a returned item is received, it will be reviewed to confirm that it meets the return eligibility requirements. Approval of a return or refund is subject to inspection of the returned product.
Refund Processing Time
Once the returned item is received and approved after inspection, refunds are typically issued to the original payment method within 5–10 business days. Additional processing time may be required by the customer's payment provider, card issuer, or banking institution.
Non-Returnable Situations
Returns may not be accepted for items that show signs of use, damage caused after delivery, missing original parts or packaging, or any condition inconsistent with normal return review standards.
Order Cancellations
Orders may be canceled before shipment. If an order has already been processed or shipped, the standard return policy will apply instead of cancellation.
Refused or Undeliverable Orders
If an order is refused by the customer or returned due to incorrect or incomplete delivery information provided at checkout, any refund issued may be reduced by applicable return shipping costs, carrier fees, or handling charges.
Contact Us
For return assistance, refund questions, or order support, please contact us:
- Email: support@mallwears.com
- Phone / WhatsApp: +44 7429 913806
- Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (UK time)