CUSTOMER SUPPORT
FAQ
Below are answers to common questions about products, ordering, payments, shipping, returns, and customer support at Mallwears.
Orders
What kind of products do you sell?
Mallwears is focused on physical kitchen and home products for everyday household use. Our catalog includes cookware, kitchen tools, bakeware, faucets, and selected home essentials.
Do you sell digital products, subscriptions, or pre-orders?
No. Mallwears sells physical products only. We do not offer digital products or subscription services. Pre-order items are not offered unless clearly stated on a specific product page.
How do I place an order?
Browse the store, add your selected items to cart, and proceed to checkout. After a successful order is placed, you will receive an order confirmation by email.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, an order confirmation is sent to the email address provided at checkout.
Payments
Which currency do you use?
All prices on Mallwears are displayed and processed in GBP (British Pounds Sterling), unless clearly stated otherwise on the site.
Are payments secure?
Yes. Payments are processed through secure payment service providers. We do not store full card numbers or sensitive payment credentials on our servers.
Shipping
How long does processing take?
Standard order processing usually takes 1–3 business days.
How long does shipping take?
Estimated delivery times generally range from 3–12 business days, depending on destination, shipping conditions, and operational factors.
Do you provide tracking?
Yes. Tracking is available for orders where applicable. Once tracking information becomes available, customers may follow their shipment through our tracking page.
Do you ship internationally?
We may ship to selected international destinations depending on product availability, shipping routes, and operational feasibility. Shipping availability may vary by location.
Returns & Refunds
What is your return window?
Return requests may be submitted within 30 days of delivery, subject to our Refund and Returns Policy.
What condition must returned items be in?
Returned items must be unused, in original condition, and in the original packaging where applicable.
How are refunds issued?
Approved refunds are issued to the original payment method after the return is reviewed and approved in accordance with our store policy.
What should I do if I receive a damaged or incorrect item?
Please contact our support team within 48 hours of delivery and include your order number together with clear photos of the item and its packaging.
Support
How can I contact customer support?
You can contact us through our contact page or by email at support@mallwears.com.
What are your customer service hours?
Our business hours are Monday to Friday, 9:00 AM – 4:00 PM (UK time).
Do you offer support after purchase?
Yes. We provide post-purchase support for order questions, shipping updates, tracking assistance, delivery-related inquiries, and general customer service matters.
Additional Information
Who operates Mallwears?
Mallwears is operated by K STARTING TRADING LTD, a private limited company registered in England and Wales under company number 16363211.
Where can I read your store policies?
You can review our main store policies on the following pages: Shipping Policy, Refund and Returns Policy, Privacy Policy, and Terms & Conditions.
Where are you located?
Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.