PRIVACY

Privacy Policy

Last updated: April 2026

Mallwears (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, place an order, contact customer support, or otherwise interact with our services.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

Mallwears is operated by K STARTING TRADING LTD, a private limited company registered in England and Wales.

  • Brand name: Mallwears
  • Company number: 16363211
  • Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Support email: support@mallwears.com
  • Phone / WhatsApp: +44 7429 913806
  • Business hours: Monday to Friday, 9:00 AM – 4:00 PM (UK time)

2. Information We Collect

We may collect information you provide directly to us, including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details and transaction-related information
  • Customer support messages, contact form submissions, and other communications

We may also collect certain technical and usage-related information automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages viewed and website activity
  • Referral source and general session information
  • Cookie and similar tracking data

3. How We Use Information

We may use collected information for legitimate business purposes, including:

  • Processing, confirming, and fulfilling customer orders
  • Providing shipping notifications, delivery updates, and order tracking
  • Responding to customer service requests and support inquiries
  • Operating, maintaining, and improving our website and store experience
  • Preventing fraud, abuse, unauthorized activity, chargeback risk, and misuse of our services
  • Monitoring transactions for security, compliance, and operational integrity
  • Complying with applicable legal, tax, accounting, regulatory, and recordkeeping obligations

4. Orders and Payments

Mallwears sells physical consumer products only. We do not offer digital products, subscriptions, pre-orders, or custom-made products through this website unless clearly stated otherwise on a specific product page.

Payments are processed through secure payment service providers. We do not store full card numbers, full payment credentials, or sensitive authentication data on our servers.

All prices on this website are displayed and processed in GBP (British Pounds Sterling) unless clearly stated otherwise.

5. Sharing of Information

We do not sell personal information. We may share limited personal information only where reasonably necessary to operate our business and provide our services, including with:

  • Payment processors and payment service providers
  • Shipping, logistics, fulfillment, and delivery partners
  • Technology vendors supporting website hosting, security, communications, analytics, or store operations
  • Professional advisers, auditors, insurers, legal counsel, or regulatory authorities where required

Any such sharing is limited to what is reasonably necessary for legitimate business, legal, operational, fraud-prevention, or customer-service purposes.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to improve website functionality, remember preferences, analyze traffic, maintain session information, prevent abuse, and support store performance.

These technologies may also be used to help us understand customer behavior, improve usability, monitor site performance, and maintain checkout integrity.

You may manage certain cookie preferences through your browser settings. Disabling some cookies may affect site functionality.

7. Data Retention

We retain information only for as long as reasonably necessary to fulfill orders, provide support, maintain business records, detect or prevent fraud, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

8. Security Measures

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we take data security seriously, no online platform, transmission method, or storage system can be guaranteed to be completely secure at all times.

9. International Processing

Because Mallwears may serve customers in different regions, personal information may be processed, transferred, or accessed in connection with payment processing, fraud screening, fulfillment, shipping, customer support, and technical operations in more than one jurisdiction, where reasonably necessary for store operations.

10. Fraud Prevention and Store Protection

To protect our customers, business, and payment environment, we may use transaction monitoring, risk review, order verification, fraud-prevention tools, and related operational controls. This may include review of order details, shipping information, device data, and other signals relevant to secure order processing.

11. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you. You may also contact us regarding privacy-related questions or requests.

To submit a privacy request, please contact: support@mallwears.com

12. Marketing Communications

If you choose to receive promotional communications from us, you may opt out at any time by using the unsubscribe mechanism provided in the message or by contacting our support team.

13. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment tools, logistics tools, or platforms. We are not responsible for the content, availability, or privacy practices of third-party services not operated by Mallwears.

14. Children’s Privacy

This website is intended for general consumer use and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, technical, or business changes. Any updated version will be posted on this page with a revised “Last updated” date.

16. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

  • Business name: K STARTING TRADING LTD
  • Company number: 16363211
  • Email: support@mallwears.com
  • Phone / WhatsApp: +44 7429 913806
  • Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (UK time)