ORDER INFORMATION

Shipping Policy

This Shipping Policy explains our order processing times, estimated delivery windows, tracking availability, shipping regions, and general delivery terms for orders placed with Mallwears.

Business Information

  • Business name: K STARTING TRADING LTD
  • Company number: 16363211
  • Business address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Support email: support@mallwears.com
  • Phone / WhatsApp: +44 7429 913806
  • Business hours: Monday to Friday, 9:00 AM – 4:00 PM (UK time)

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received and approved. Processing times may be slightly longer during holidays, promotional periods, high-order volume periods, or if additional order verification is required.

Estimated Delivery Times by Region

Delivery times begin after order processing is completed and may vary depending on destination, local carrier operations, customs handling, and current shipping conditions. Certain countries, remote areas, or destinations subject to customs review may require longer delivery times.

  • United Kingdom: approximately 3–7 business days
  • Europe: approximately 4–10 business days
  • United States & Canada: approximately 5–12 business days
  • Middle East: approximately 5–12 business days
  • Other selected international destinations: approximately 6–14 business days

Deliveries to certain countries, remote areas, or locations affected by customs processing or local carrier limitations may take longer than the standard estimated timeframe. These delivery windows are estimates only and are not guaranteed delivery deadlines.

Shipping Availability

Mallwears ships to selected international destinations based on product availability, shipping route access, and operational feasibility. Certain products or destinations may be unavailable for shipment at times due to carrier limitations, local restrictions, or logistics constraints.

Shipping Costs

Shipping charges, where applicable, are shown at checkout before the order is completed. From time to time, selected products or orders may qualify for promotional shipping offers.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Tracking Information

Tracking is available for shipped orders. Once tracking information is assigned and activated, customers can monitor shipment progress through our Track Your Order page.

Delivery Delays

While we work to meet our estimated delivery windows, delays may occur due to customs clearance, carrier disruptions, weather events, holiday congestion, high shipment volume, incorrect address details, or other factors outside our direct control.

If a shipment is delayed beyond the standard estimated range, customers are encouraged to contact our support team for assistance.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Mallwears is not responsible for delays, non-delivery, or additional charges caused by incorrect, incomplete, or undeliverable address details submitted with the order.

Split Shipments

In some cases, items from the same order may ship separately depending on product availability, packaging requirements, or fulfillment routing. If this occurs, tracking may be provided in more than one update.

Lost, Delayed, or Undelivered Shipments

If your order has not arrived within the expected delivery timeframe, please contact us so we can review the shipment status with the relevant carrier. We will make reasonable efforts to assist with tracking and delivery support.

Order Support

For shipping questions, delivery updates, or tracking assistance, please contact our support team:

  • Email: support@mallwears.com
  • Phone / WhatsApp: +44 7429 913806
  • Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (UK time)